Effective Date: April 5, 2026 | Last Updated: April 5, 2026
1. Introduction
Rudora Flooring (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit rudora.ca or contact us regarding our flooring and renovation services.
We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
2. Information We Collect
We may collect the following personal information:
- Contact information: name, email address, and phone number
- Project details: service type, project description, and address (when required for estimates)
- Communication records: messages submitted through our contact or quote request forms
- Technical data: IP address, browser type, pages visited, and time on site (collected automatically via cookies and analytics tools)
3. How We Use Your Information
We use your personal information to:
- Respond to quote requests and service inquiries
- Schedule consultations and on-site estimates
- Communicate updates related to your project
- Send promotional communications (only with your consent)
- Improve our website and the quality of our services
- Comply with applicable legal and regulatory obligations
4. Cookies and Tracking Technologies
Our website uses cookies β small text files stored on your device β to enhance your browsing experience. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Preference cookies: Remember your settings and choices between visits
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
5. Third-Party Services
We may use trusted third-party services that process data on our behalf, including:
- Google Analytics: Website traffic and visitor behaviour analysis
- Google Maps: Location and directions on our contact page
- Email service providers: For responding to your inquiries
Each of these services operates under its own privacy policy. We encourage you to review them independently.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share it only in the following circumstances:
- With trusted service providers who assist in operating our business, under confidentiality agreements
- When required by law, court order, or regulatory authority
- To protect the rights, property, or safety of Rudora Flooring, our clients, or the public
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purpose for which it was collected, meet legal and regulatory requirements, and resolve any disputes. Client project records are typically retained for up to 7 years for warranty and legal purposes. Data collected for marketing communications is retained until you withdraw consent or unsubscribe.
8. Your Rights
Under PIPEDA and BC PIPA, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Withdraw consent for non-essential data processing at any time
- Request deletion of your information, subject to applicable legal retention requirements
To exercise any of these rights, please contact us using the details in Section 12 below.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:
Rudora Flooring
13398 104 Ave, Surrey, BC
π§ info@rudora.ca
π +1 (437) 335-6058